i'm not surprised, even without the vidcard disaster..... i told ya... and i don't think they'll be able to pull off a turnaround like FF14
I think it's largely because there isn't a whole lot to do beyond PVP, and not everybody wants to do PVP, AND you can only really do PVP if you belong to a huge guild.
Many people don't want to do much PVP and just want want PVE but if there isn't much PVE content then they will naturally lose interest.