V1per
New member
Hello
The problem I’m having is that I can’t update my GPU drivers using the AMD Catalyst Suite installer. Whenever I try I get a pop-up saying “unknown error: can’t create or access the folder C:Program files ATI Technologies”. So I hit cancel on that and go and create the folder myself which gets me through that error only to get another one saying “Failure to load detection driver” which forces me to end the installer through task manager. This is happening with any driver version I have tried.
I have never had any problems in the past updating the drivers in the normal fashion (uninstall with Catalyst install manager, rebooting into safe mode and running the latest version of Display Driver Uninstaller).
I’ve tried doing a clean boot install, but it still fails with the same two errors. Both my Sapphire Radeon HD 7850’s work fine so I don’t think I have a bad card.
I have managed to install the drivers manually through device manager and then running the installers from the C:AMD folder. That method was causing issues with Crossfire so I pulled one of the 7850’s and I’m currently running on one card for now.
The only thing I did before all this happened was install some Windows updates last week, for example; MS Office updates and dotNet4.5 which all failed and I had to do a clean boot and run Windows update for them to install correctly.
I did a virus scan with Nod32 and my system came up clean, also did a scan with Malwarebytes Anti Malware and Spybot, both came back clean.
At this point I have no idea what the problem could be. I will reinstall Windows if I have to, but I can’t until I get another hard drive at the end of the month as I have 600+ GB of games in my Steam folder and no way to back them up.
I was also wondering if someone could tell me the correct way to manually install the driver suit so that it works the same as it would if I installed it with the installer.
Thanks for your time
PS: My system specs are in my sig.
~EDIT~
Sorry guys I totally forgot to mention the two blue-screens that also occurred prior to the install errors (haven't been feeling too well this week).
I believe the blue-screen happened while updating to the 14.12 omega drivers
On Sun 4/19/2015 4:09:37 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041915-34008-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x38DD5)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0x0, 0xFFFFF8800AD39FD8, 0xFFFFF8800AD39830)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Sorry for any confusion.
The problem I’m having is that I can’t update my GPU drivers using the AMD Catalyst Suite installer. Whenever I try I get a pop-up saying “unknown error: can’t create or access the folder C:Program files ATI Technologies”. So I hit cancel on that and go and create the folder myself which gets me through that error only to get another one saying “Failure to load detection driver” which forces me to end the installer through task manager. This is happening with any driver version I have tried.
I have never had any problems in the past updating the drivers in the normal fashion (uninstall with Catalyst install manager, rebooting into safe mode and running the latest version of Display Driver Uninstaller).
I’ve tried doing a clean boot install, but it still fails with the same two errors. Both my Sapphire Radeon HD 7850’s work fine so I don’t think I have a bad card.
I have managed to install the drivers manually through device manager and then running the installers from the C:AMD folder. That method was causing issues with Crossfire so I pulled one of the 7850’s and I’m currently running on one card for now.
The only thing I did before all this happened was install some Windows updates last week, for example; MS Office updates and dotNet4.5 which all failed and I had to do a clean boot and run Windows update for them to install correctly.
I did a virus scan with Nod32 and my system came up clean, also did a scan with Malwarebytes Anti Malware and Spybot, both came back clean.
At this point I have no idea what the problem could be. I will reinstall Windows if I have to, but I can’t until I get another hard drive at the end of the month as I have 600+ GB of games in my Steam folder and no way to back them up.
I was also wondering if someone could tell me the correct way to manually install the driver suit so that it works the same as it would if I installed it with the installer.
Thanks for your time
PS: My system specs are in my sig.
~EDIT~
Sorry guys I totally forgot to mention the two blue-screens that also occurred prior to the install errors (haven't been feeling too well this week).
I believe the blue-screen happened while updating to the 14.12 omega drivers
On Sun 4/19/2015 4:09:37 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041915-34008-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x38DD5)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0x0, 0xFFFFF8800AD39FD8, 0xFFFFF8800AD39830)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Sorry for any confusion.
Last edited:
