remote wonder software crashes on start-up

rammer14

New member
Hey just uninstalled and reinstalled all my AIW 9700 Pro software today to resolve a problem. Now I have a new problem. My remote wonder software crashes when it attempts to load at system start-up. The application simply won't load and therefore the remote won't work. The error I receive is:
"Faulting application rundll32.exe, version 5.1.2600.0, faulting module x10net.dll, version 2.0.0.40, fault address 0x000155b0."
Has anybody else seen this or have any ideas what might be a fix? Thanks in advance!
 
Lodercom said:
Try installing the software first for your RemoteWonder before connecting it to a USB port.

I have done that. Actually I have done just about anything that seemed logical. I have tried installing both remote wonder 1.1 and 1.4 (not simultaneously). I have tried installing the software with the remote control plugged in, without it plugged in and then plugging it in, and never even plugging it in at all. I have tried with a normal start-up config and with everything but ati software disabled via msconfig. In every single combination of events, I have received that error. If I have "corrupted" the config by having the remote wonder installed at some point and need to clean the slate...fine. But I have no idea how to do that. How to make it so that plugging in the remote won't install the device. That happens now so I know that even uninstalling the software doesn't completely "clean" the system.
 
jobuca said:
this fix is for the aiw 8500dv but i think it'll work for you too.
http://www.rage3d.com/board/showthread.php?s=&threadid=33653208&highlight=remote

Thanks jobuca for trying to help. I really thought the thread you linked me to would do the trick. That is the exact problem I am having, and my registry entries were formatted "wrong". But even after making the indicated changes to the registry entry, the problem persisted.

Of course this goes back to a bigger problem I am having with ATI support. I called about this issue almost 3 weeks ago. Per their request I followed up with an e-mailed trouble report and the problem was "escalated". To date I received no response from the escalation. However my calls to inquire to the status of my issue have been met with these 3 successive responses:
1) reinstall ATI software
2) reinstall ATI software and some of the software on your computer (quicktime, real player, printer software, etc.)
3) Reinstall everything from scratch.

I refuse to accept this as "techinical support". Technical support is fixing a problem WITHOUT reinstalling. Obviously reinstalling an OS from scratch would fix 99% of software config issues. But I shouldn't have to do that if I receive competent technical support from the vendor. I have conitnued to maintain with ATI that the issue seems to be registry related. Specifically, I think it is related to the registry "clean-up" they requested in association with my reinstalling the ATI software to fix my original scheduling issue. I have made numerous requests for a .reg file to be sent with the necessary and correct entries for the entire X10 remote subsystem. I have also asked to validate the files and their version involved in the remote's subsystem.

But as I said, to date I have received no response to my submission, status queries, or update requests. At least I am hopeful that with information such as you linked me to jobuca, I may be able to find an answer someday on this board without having to reinstall from scratch.
 
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