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Radeon Technical Support Radeon technical support forum for all Radeon products from the classic Radeon to the latest cutting edge family of graphics cards.

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Old Dec 11, 2002, 07:37 PM   #1
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Here are the rules, as written down in the Feedback Forum. I strongly suggest everyone reads those and more importantly, follow them. Thank you.

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Here are some tips on how to post your issues. This guideline was quickly drawn out by Catalyst Maker himself. i suggest you follow it to a T if you want the best chance for the issue to be looked at.


This is a forum where people seek help when needed. Displaying playing such useless threads and rants are going to get you know where. Posting directly to an ATi member, will NOT always get there attention seeing that they are here strictly on there own time. Post your thread as normal, describe your issue, and be rest assured that you WILL get some help. PELASE dont expect ATi will answer you directly, this is not their forum. This is why they have their support line for. Again, post your issues in a professional way, and hopefully ATi will read your post and im sure they will be please to help you when they have the chance.

Here's the format that I suggest you to fallow:

System specification:

-CPU type and speed

-CPU manufacturer


-Memory size/type

-Motherboard model

-OS Version

-DX Version

-GART version

-Game version, indicate patch version

Video settings

-SMARTGART settings

-Desktop color depth/resolution/refresh rate

-D3D/OGL settings

Specific steps to reproduce

-In Game settings - be sure to list the exact steps in reproducing.

-List significant application(s) installed

-List all active applications shown in the system tray

Again guys, i cant stress enough on how easy this will make things. As well, please dont rely on ATi to answer your threads directly, if they do, bonus. If they dont, dont get all fussy about it.
Lets give this a shot, lets make this work... Lets be sure that everyone has the proper support that they need. Lets get back to our roots on why this place is #1, which is support!
If you guys have any suggestions ( ATI, that means to you too ) please PM/Email and we'll talk.

I would also like to add that this forum is for technical problems with the above mentioned cards. If you have a problem with a game, or something driver related, please post in the appropriate thread about the Catalyst drivers here. Since the situation with off-topic posts has gotten a little out of hand we will be very strict enforcing this rule; which means that posts which do not comform to the forum topic will be locked. Look here (http://www.rage3d.com/board/showthre...eadid=33688635) for more details on this. And it is a given that useless posts (such as 'bump' posts, posts resurrecting old threads for no reason) will be deleted without any notice.

By the way, any personal attacks will not be tolerated around here. Our policy is that one personal attack gets you a warning. Do it again, and you're banned. If you simply have to call each other names, do it through private messages, or find another forum. I'm sorry it has to come to this, but there appears to be no other way. Ive been very relaxed and laid back with you guys, but some of you take that for granted. For crying out loud, this is a place where people are seeking help. They dont need to, nor should they have to fish through pages of worthless jibberish to seek an answer.

Greatly Appreciated

Last edited by Kombatant : Jul 21, 2003 at 07:13 AM.
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