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AMD HD6990 will not be warrantied in OC mode: confirmed

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    #1

    AMD HD6990 will not be warrantied in OC mode: confirmed

    Partner cards will ship with warnings - its best paying attention if you want your warranty

    Yesterday KitGuru published several articles on the HD6990, one with an official card in single mode and later two HIS HD6990′s in a Dual CrossfireX configuration. Today we woke up with many emails from readers asking about the warranty situation.
    We noticed that the press pack said ‘AMD product warranty does not cover damages caused by overclocking, even when overclocking is enabled via AMD software and/or the Dual-BIOS Function’.
    This actually means in position 1 that if you run into any hardware problems AMD will not be supporting the warranty. We aren’t sure how this will affect support from AMD partners such as Sapphire, Powercolor, HIS or XFX – although from calls we made this morning it seems that many of them don’t actually know yet.

    (please visit the source link for more information)...


    Source: KitGuru
    Last edited by erek; Mar 14, 2011, 03:37 AM.
    Tags: None
    #2
    Now how would one know or not if you flipped that bios switch? And if you did and your card suddenly fails, as in goes up in a heap of smoke and ash, that would not be covered? Does the switch have a seal or something on it? Yet I can trash a 6970/50 card and still get full service .
    Ryzen 1700x 3.9ghz, Thermaltake Water 2.0 Pro, Asus CrossHair 6 Hero 9, 16gb DDR4 3200 @ 3466, EVGA 1080 Ti, 950w PC pwr & cooling PS, 1TB NVMe Intel SSD M2 Drive + 256mb Mushkin SSD + 512gb Samsung 850evo M.2 in enclosure for Sata III and 2x 1tb WD SATA III, 34" Dell " U3415W IPS + 27" IPS YHAMAKASI Catleap. Win10 Pro

    Custom SFF built case, I7 6700k OC 4.4ghz, PowerColor R9 Nano,, 1TB NVMe Intel SSD M2 Drive, 16gb DDR 4 3000 Corsair LPX, LG 27" 4K IPS FreeSync 10bit monitor, Win 10

    Comment

      #3
      The cards are supposed to have a seal over the switch along with a warning.

      I am suprised at how many people are confusded about this or even outright mad. This is no different than the Black Edition of AMD or the unlocked processors of Intel. They are made from the facotry to be easy to overclock but doing so voids the warrenty.
      Edward Crisler
      SAPPHIRE NA PR Representative

      #SapphireNation

      Comment

        #4
        Its only a matter of time before dual gpu amd cards fail and they know it. Both my X2 and 5970 have had extremely short life spans compared to any other cards I have owned; even my gtx295 is still going strong and it looks like a half peeled orange. I will never be touching another again

        Comment

          #5
          This is being way overblown, end users get warranty from the AIB manufacturer for both BIOS modes. The AIB doesn't get warranty from AMD.

          Comment

            #6
            Originally posted by caveman-jim View Post
            This is being way overblown, end users get warranty from the AIB manufacturer for both BIOS modes. The AIB doesn't get warranty from AMD.
            This has not been confirmed to be official, sites are just assuming from talking with so and so that the AIB will back the card. This may change though, and that even the AIB will not back it.

            But then we need to take into consideration, what about factory OC'd products that the AIB's like to release, what about those? Do they fall under the same situation? This is interesting. Nvidia might steal some thunder from AMD over this issue, they could release the 590GTX with the same option but cover the warranty on the card.

            Intel Core i9 10900K @ 5.2GHz, Asus Maximus XII Apex, GSkill Trident-Z Royal DDR4 3200MHz 32GB CAS11, Asus Strix 3080Ti OC, Creative Labs SXFI Theater, Samsung 970 Evo Plus 1TB, Corsair AXI 1500i PSU, ThermalTake View 71, Corsair K95 Platinum RGB, Corsair Dark Core RGB SE, Acer Predator X34, Windows 10 Professional X64

            Comment

              #7
              I just don't like the sticker over the bios switch part.
              Originally posted by Mangler
              Good work guys, we can't have too many positive posts in a row on this forum.

              Comment

                #8
                Originally posted by BababooeyHTJ View Post
                I just don't like the sticker over the bios switch part.
                Given the power requirements of that mode I think it's a smart move. If it were in place on a card that didn't exceed specifications in any way shape or form I'd agree with you (more, I still agree on a basic level).

                Originally posted by Hapatingjaky View Post
                This has not been confirmed to be official, sites are just assuming from talking with so and so that the AIB will back the card. This may change though, and that even the AIB will not back it.

                But then we need to take into consideration, what about factory OC'd products that the AIB's like to release, what about those? Do they fall under the same situation? This is interesting. Nvidia might steal some thunder from AMD over this issue, they could release the 590GTX with the same option but cover the warranty on the card.
                Most countries have laws on what you can exclude from warranty - consumer protection laws. If you ended up in legal proceedings I suspect that then consumer would easily win a refund or replacement card. AIB's know that, so they'll warranty the card unless they can prove the end-user was negligent, either by checking what PSU, system and case cooling you have plus asking about overclocking, use etc.

                If the AIB's were being supported by AMD then they'd be less circumspect in their RMA, trying to prove it is genuinely defective or failed in normal operation vs. being overclocked and failing.

                The danger is people getting the run around trying to get RMA support.

                Comment

                  #9
                  could a mod change the topic from "AMD HD6990 will not be warrantied in OC mode: confirmed" to "AMD HD 6990 will not be warrantied in OC mode: confirmed"

                  (the original spacing was ugly)

                  Comment

                    #10
                    The mod should change the title of the thread to "AMD HD 6990 may not be Warranty Supported in BIOS OC Mode"

                    Comment

                      #11
                      Well, XFX Radeon HD 6990 OC BIOS switch under warranty
                      I Want Work For AMD ATI!!!

                      Comment

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