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Old Dec 27, 2011, 10:34 AM   #1
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caveman-jim
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Default Ocean Marketing is rude to customer, gets banned from PAX

Penny Arcade - Just Wow.

Talk about entitled, this guy gives the 1% a good rep.
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Old Dec 27, 2011, 10:55 AM   #2
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Yeah, the title pretty much sums it up. Just...wow.
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Old Dec 27, 2011, 11:07 AM   #3
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Whoever this company is, they clearly took a course in customer experience
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Old Dec 27, 2011, 11:10 AM   #4
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Just wow...
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Old Dec 27, 2011, 11:27 AM   #5
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Somebody shouldn't be allowed outgoing email from Ocean. This must be why big companies create form responses.
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Old Dec 27, 2011, 11:30 AM   #6
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I bet he woke up the next morning hungover, tried to check the new PA comic, and **** himself.
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Old Dec 27, 2011, 11:36 AM   #7
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Quote:
After emailing my contact at N-Control, I got a phone call from Paul, who turned out to be the person sending these emails. We spoke for around fifteen minutes or so, and he assured me that despite the negative press, he’s been contacted by several companies, who have asked him to represent them. Paul also expressed confidence that this would simply blow over in a week or two.

He also told me that he’s received a lot of emails from customers, who were similarly upset about not receiving their product before Christmas. Apparently the only thing special about Dave was that he caught him at a bad time, and got under his skin. Of course, that still doesn’t excuse the way he treated a paying customer. Even if customer service isn’t your primary job (which is apparently the case, according to Paul), you still should treat the people trying to give you money with respect.

When I brought up the posts on Reddit that discussed the emails, and the backlash that was visible there, he more or less shrugged it off. He seemed annoyed by the amount of friend requests he’d received on Facebook, since someone managed to find him. He credited that to the fact that his information was posted at the bottom of the Penny Arcade piece, and said that he’d be talking to his lawyers about that later today. What’s more, he said that his job isn’t really to deal with individual customers like Dave, but rather to strike deals with companies like GameStop and BestBuy. Those companies are buying his wares, so he “doesn’t care about anyone else.” Why? Because as long as his products are on store shelves, people will buy them.

In the end, he conceded that it would be a good idea to send Dave an apology, and even hook him up with a couple of free Avengers as a gesture of good faith. After all, the guy just wanted his Avenger, and got some nasty emails for his trouble. While that’s good news for Dave, something tells me that he still won’t be getting a booth at PAX, or winning back the hearts of everyone who read the original emails.
http://gamerfront.net/2011/12/ocean-...w-emails/15199
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Old Dec 27, 2011, 11:46 AM   #8
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Old Dec 27, 2011, 11:55 AM   #9
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Safe to say, "they done goofed".
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Old Dec 27, 2011, 11:58 AM   #10
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His contract info is at the bottom of the page. Have at it boys.

I don't know how people get so far in life being a total dickhead.
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Old Dec 27, 2011, 12:01 PM   #11
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They just nerfed their twitter feed, @OceanMarketing. Now it's @OceanMarketting, no followers, no tweets.

Numpties.
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Old Dec 27, 2011, 12:03 PM   #12
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His contract info is at the bottom of the page. Have at it boys.

I don't know how people get so far in life being a total dickhead.
He has mafia contacts thats how, he is a bad ass.
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Old Dec 27, 2011, 12:12 PM   #13
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I personally won't buy anything online from some no-name company. Too shabby in the first place. I rather buy from Amazon.

I never heard of Ocean Marketing before today.

Quote:
come on Bud you run a show that’s all you do and lease a center in Cities you have no pull in its all about who you know not what you do. I’ll see space where ever I want , with who I want when I want and where I want so many ways around you and so many connections in this industry its silly.
Whoa...

Found his pic. Chop away. ^^

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Old Dec 27, 2011, 12:14 PM   #14
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Old Dec 27, 2011, 12:26 PM   #15
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Just wow...
x2
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Old Dec 27, 2011, 12:54 PM   #16
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Classy.

My head hurts from reading his e-mails.

Well I am at least glad he wont be able to sell his product at PAX.
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Old Dec 27, 2011, 01:48 PM   #17
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It's too bad people who play consoles consist of the dregs of humanity (which means there won't be any chance of a successful boycott).
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Old Dec 27, 2011, 01:54 PM   #18
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It's too bad people who play consoles consist of the dregs of humanity (which means there won't be any chance of a successful boycott).
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Old Dec 27, 2011, 02:10 PM   #19
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Not saying owning a console makes you a lowlife. But the percentage of dregs to decent folk among console owners is understandably higher based simply on the cost of having a compudar that can play games.
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Like 12Bass says, critical thinking and the scientific method are probably the best tools we have to avoid it. (bias)

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Old Dec 27, 2011, 02:12 PM   #20
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Wow. A marketing firm that ran their product into the ground before it was even available.

A+ work there boys.
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Old Dec 27, 2011, 02:19 PM   #21
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wow what a giant douche.
Apparently the company making the controllers hired him via a PR firm.

They need to fire that Firm asap and get new PR frim if they want to look good.
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Old Dec 27, 2011, 02:40 PM   #22
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wtf is wrong with people...if you're tired or upset by customers asking the same question over and over, and you supposedly enjoy a position of some authority at an "up and coming" company that doesn't provide you with a canned response, then f***ing write one, and use the copy/paste features available to you...instead, this waste of skin spends his supposedly valuable time allocated to dealing with "big fish" marketing to come up with veiled insults and write individualized, vague, and misleading responses to direct questions...The man doesn't even have the good sense to degrade their customer service image with a form letter.

I question the hiring practices of a company that employs such detritus. I would fire the man on the spot, out of principle for the use of his employer's time to damage customer and industry relationships on a per-individual basis.

Sometimes, I think such people would benefit from regular beatings for unsatisfactory work and insipid management of their time.
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Old Dec 27, 2011, 02:44 PM   #23
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Originally Posted by CHIPS View Post
I personally won't buy anything online from some no-name company. Too shabby in the first place. I rather buy from Amazon.

I never heard of Ocean Marketing before today.



Whoa...

Found his pic. Chop away. ^^

This guy looks like he has connections to the industry fo sho.
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Old Dec 27, 2011, 02:58 PM   #24
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wow what a giant douche.
Apparently the company making the controllers hired him via a PR firm.

They need to fire that Firm asap and get new PR frim if they want to look good.
Agreed...what a f**king douchebag.
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Old Dec 27, 2011, 03:13 PM   #25
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I never heard of Ocean Marketing before today.
The word Marketing makes it kinda ironic.
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Old Dec 27, 2011, 04:02 PM   #26
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Old Dec 27, 2011, 04:08 PM   #27
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Is that a wine cooler in his hand?
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Old Dec 27, 2011, 04:14 PM   #28
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no, it's a can coozie and a bottle of michelob. that's how the 1% roll, yo
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Old Dec 27, 2011, 04:18 PM   #29
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http://paulchristoforo.wordpress.com/

Quote:
I believe in the power of great relationships, founded on honor, accountability and being responsible – and we value being there for people and their business — when it matters most

1. Our clients’ interests come first. Our experience demonstrates that if we serve our clients with excellence, our success follows.

2. Integrity and honesty are at the core of our business values. We expect our leaders and people to maintain high ethical standards in everything they do, both in their work for Ocean Marketing and in their personal lives.


http://www.seop.com/values-principles/
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Old Dec 27, 2011, 04:23 PM   #30
kepler
Radeon Arctic Islands
 
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Following the recent event's over Paul at Ocean Marketing being a customer service nightmare, I decided to look into him a bit more. I am not a big gamer, but this was a a great read and killed some time. I checked out his official website and headed to the blog. I was shocked to see many of his grammar and spelling errors weren't present. But that's what MS Word is for. I started looking a bit deeper and found that he lifted every single blog post http://oceanmarketinginc.com/blog/?p=457 posted May 30, 2011 taken from

http://www.searchengineoptimizationj...-social-media/ May 13, 2011

This one stolen from Forbes magazine: http://oceanmarketinginc.com/blog/?p=461

http://www.forbes.com/sites/lisaarth...-1000-percent/

Basically all of them were stolen. Then there is the SERVICES tab:

http://oceanmarketinginc.com/services.php Everything was stolen here from http://www.virtualsocialmedia.com/so...tion-services/

Even the ABOUT US section was lifted. Here is Ocean Marketing's version: http://oceanmarketinginc.com/Aboutus.php

taken from http://www.seop.com/about-seop/

then the 4th - 6th paragraphs were taken from the last paragraph here: http://www.seop.com/integrity/ Some integrity huh?

I can go on too. I also checked with the wayback machine to see who had first and it wasn't Ocean Marketing. Not really the company i'd want to be giving my money too.

UPDATE 1: And yes, before anyone corrects me, i know i misspelled PLAGIARIZED...grammar nazis please be kind.

UPDATE 2: Unless he did night classes for Microsoft Certifications, these are not real. It is possible, but need help on this. Not sure why a guy who has always done marketing and sales would be be MS Certified Systems Engineer then go back into marketing. He also doesn't list it for education anywhere like linkedIn. Does anyone have a way to look this up besides asking him for his Transcript ID and Access code?

UPDATE 3: OMG, his domain is registered through GoDaddy.

UPDATE 4: Just got off phone with Paul. Figured I'd call Paul for his Transcript ID and Access Code to verify his MS Certs and get a statement, see if he's on suicide watch yet. To my surprise, he answered his phone. Seemed pleasant. He was unsure what I was talking about when I asked for his Transcript ID and access code for the MS Cert program. I confronted him on the plagiarized site and he hung up. I also planned on asking him his education level and if he graduated Newbury College but was unable to.

UPDATE 5: While looking into Paul, found out he worked with someone in Boston while at a real estate firm. He is now married or engaged. Wasn't going to post anything about her, but just found out she runs the day-to-day at Ocean Marketing. Here is her LinkedIn: http://www.linkedin.com/pub/holly-ellard/20/80b/b04 . Turns out they met while employed at her dad's real estate company. http://a2.sphotos.ak.fbcdn.net/hphot..._2669298_n.jpg This one should be a new meme http://a6.sphotos.ak.fbcdn.net/hphot..._3473680_n.jpg
https://docs.google.com/spreadsheet/...any=true#gid=0 haha
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