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Old Jan 17, 2019, 08:15 PM   #1
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CurrentlyPissed
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Default EVGA RMA Issues.

I'm at the point now where I want to cry.

EVGA Superclocked 980 Ti started losing video signal in games so I had to RMA it, it gets delayed due to the fact that it was year end inventory and they don't process or ship anything for a week.

First RMA 980 Ti I get, plexi is all scratched on it, fan makes a clicking noise, card runs hot.

2nd RMA I get has visible PCB damage on back corners, and 2 very concerning brown spots like brown outs.

Due to the issues they upgrade me to an ACX 3.0 Superclocked 1080. Thinking freaking awesome I'm glad I stuck it through this with them.

It arrives with 2 bad fan bearings.

Do they even test these cards?

Here's a video of the sound. Recorded with a phone, so have to kinda listen past the wind noise.

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Old Jan 17, 2019, 09:09 PM   #2
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EVGA has usually been pretty spot on with their RMA's with me. If this is your 3rd RMA I'd ask to speak to a 2nd tier guy and complain to them. I'd also ask for free cross shipping since this is their multiple screw up.
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Old Jan 17, 2019, 09:14 PM   #3
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Quote:
Originally Posted by andino View Post
EVGA has usually been pretty spot on with their RMA's with me. If this is your 3rd RMA I'd ask to speak to a 2nd tier guy and complain to them. I'd also ask for free cross shipping since this is their multiple screw up.
They actually have cross shipped the last 2. They've been really cool about it honestly. It's just extremely freaking frustrating. I called into support and they did escalate. He did say they have been having some issues with QA management that they are working through and apologized.
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The reason I talk to myself is because I’m the only one whose answers I accept.
-George Carlin
Quote:
An arrow can only be shot by pulling it back. Remember when life is dragging you back, you are just moments away from springing forward.

So keep aiming.

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Old Jan 18, 2019, 06:27 AM   #4
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Ask them to send you brand new card and upgrade to RTX 2080.
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Old Jan 18, 2019, 08:38 AM   #5
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Quote:
Originally Posted by KAC View Post
Ask them to send you brand new card and upgrade to RTX 2080.
, 1080Ti maybe.
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Old Jan 18, 2019, 09:05 AM   #6
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Originally Posted by acroig View Post
, 1080Ti maybe.
Yeah they will not send out a new card, no matter what I even offered to pay the difference on the last round.
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The reason I talk to myself is because I’m the only one whose answers I accept.
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An arrow can only be shot by pulling it back. Remember when life is dragging you back, you are just moments away from springing forward.

So keep aiming.

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Old Jan 21, 2019, 10:01 PM   #7
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More issues arise.

I'm so ****ing done with EVGA.




Ok no'w I cant even get through 3dMark







Having a hard time even getting windows to keep from freezing long enough to edit this post. I'm done, ab
__________________
Quote:
The reason I talk to myself is because I’m the only one whose answers I accept.
-George Carlin
Quote:
An arrow can only be shot by pulling it back. Remember when life is dragging you back, you are just moments away from springing forward.

So keep aiming.

-Interwebz
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Old Jan 22, 2019, 05:06 AM   #8
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So, you're currently....pissed?



on a more serious note, yeah, that's understandable. Also another vote for going the watercooled route
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Old Jan 22, 2019, 11:35 AM   #9
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Quote:
Originally Posted by CurrentlyPissed View Post
More issues arise.

I'm so ****ing done with EVGA.

Having a hard time even getting windows to keep from freezing long enough to edit this post. I'm done, ab
Oh that blows.
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Old Jan 22, 2019, 12:46 PM   #10
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I'd at least get one that isn't artifacting first before going to water cooling.

At this point call back and escalate it again. Tell them this is the 4th try and they need to replace it with a new card.
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Old Jan 22, 2019, 12:50 PM   #11
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I have a hard time believing 4 cards in a row are all bad. Are you sure connections are all good? PSU isn't on the edge?
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Old Jan 22, 2019, 04:25 PM   #12
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Originally Posted by Nunz View Post
I have a hard time believing 4 cards in a row are all bad. Are you sure connections are all good? PSU isn't on the edge?
One of thier reps did admit to me they are having some QA issues that they are rectifying, and apologized for it. One of the very minor things is, the 3rd card I received had a large hair just sticking out of the fan right when I opened it up from the box. I know that means nothing, it's a hair. But it really goes to show if they can't remove a simple hair before packaging a card, how can you really expect any level of quality on their testing? How little time are they really spending with these cards?

Had no problems with the 7870 running in it's place. I even took it out, put it in wifes PC and couldn't get through 3D mark. I put it back into my PC and it started doing the same thing.

I actually did figure out how to make it "stable" I have to move the voltage slider to 50% at stock clocks and it seems ok, but it was very limited testing.

Anyways, EVGA did step up. They are sending me a NIB 2070. They even overnighted it, no questions asked. Hell of an upgrade from a 980 Ti.
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The reason I talk to myself is because I’m the only one whose answers I accept.
-George Carlin
Quote:
An arrow can only be shot by pulling it back. Remember when life is dragging you back, you are just moments away from springing forward.

So keep aiming.

-Interwebz
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Old Jan 23, 2019, 06:37 PM   #13
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Quote:
Originally Posted by andino View Post
I'd at least get one that isn't artifacting first before going to water cooling.

At this point call back and escalate it again. Tell them this is the 4th try and they need to replace it with a new card.
Well, that's obvious. The suggestions to water cool were before the GPU started having errors.

Glad to hear EVGA finally solved the problem though.
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