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Old Aug 26, 2019, 03:28 PM   #1
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CurrentlyPissed
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Default Corsair RMA

Without going into to much details (to be frank, I'm kinda wore out from them). Has anyone else experienced their customer service recently? It's atrociously bad to say the least.
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Old Aug 26, 2019, 03:50 PM   #2
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It's been a while since I had to do an RMA with them, but in the past it was pretty painless. I think it's been a little over a year since my last RMA, so if they went downhill it would have been fairly recent.
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Old Aug 26, 2019, 03:54 PM   #3
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Few years ago I had to RMA a Corsair HX750 PSU that started failing on me. I remember it being a pretty smooth process. They exchanged it for an HX750i since the regular HX750 was EOL. Only thing was they put a hold on my CC for the MSRP amount of the replacement PSU until they received the failing PSU in the mail from me.
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Old Aug 26, 2019, 03:56 PM   #4
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Quote:
Originally Posted by Meteor_of_War View Post
Few years ago I had to RMA a Corsair HX750 PSU that started failing on me. I remember it being a pretty smooth process. They exchanged it for an HX750i since the regular HX750 was EOL. Only thing was they put a hold on my CC for the MSRP amount of the replacement PSU until they received the failing PSU in the mail from me.
Thats one of my issues, EVGA, and Asus both put a tag on the card, but they don't actually charge it. Corsair straight up bills you full retail. I think they forget who they are inconveniencing when their product fails. But there's a magnitude of other issues I'm having with them on top of it.
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Old Aug 26, 2019, 09:19 PM   #5
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Want to elaborate a little on your current experience and product you're wanting to RMA?

I contacted Corsair to RMA an ll series fan which was slightly faulty....they gave two options, return the product and they'll ship me a new one, but would only do it once they received mine first or option 2 was to purchase an ll series fan at full price so they could ship it out immediately while mine was in transit.

I ended up cancelling the RMA process as I found a work around for my issue and couldn't be fooked for the whole process.
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Old Aug 26, 2019, 09:58 PM   #6
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Didn’t need an RMA recently but last time they sent me a return label and a new CLC within a week. It was the 110i that died less than 7 days of install.
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Old Aug 27, 2019, 12:47 AM   #7
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did an rma on a cooler didn't have an issue
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Old Aug 27, 2019, 08:34 AM   #8
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Did a power supply a few months back. The first guy I talked to was a moron. I could tell he was reading from a script and I get that it wasn't all his fault. It was the script that was flawed. Apparently telling the tier 1 guys that you went through the pins with a multi-meter and found dead pins isn't something that most people do these days.

I asked to speak to his supervisor because it was like the guy either didn't know what I was talking about or was flat out telling me that I was wrong and that the power supply was supposed to do that. Sorry, when the main line is supposed to be sending out 12v and it is sending out 0v there is a problem. At one point the guy told me that testing the PSU might have invalidated the warranty. That made no sense at all.

Anyway, the dudes boss understood what I was saying. I told him that I replaced the PSU with another and the system booted up fine. Told him the values on the pin-out that I got. At that point he was really cool with it and processed the RMA.

I really think it's all who you get on the initial call. If you are having issues with the first guy ask to speak to their supervisor. Those guys usually are tons more knowledgeable anyway.
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Old Aug 27, 2019, 08:43 AM   #9
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Quote:
Originally Posted by CurrentlyPissed View Post
Thats one of my issues, EVGA, and Asus both put a tag on the card, but they don't actually charge it. Corsair straight up bills you full retail. I think they forget who they are inconveniencing when their product fails. But there's a magnitude of other issues I'm having with them on top of it.
Oh, Megaman's post reminded me of another detail that I forgot. They did give me the option to not have the hold charge put on my credit card if I could wait until they received the bad PSU before they shipped the new one, but I needed it right away so I opted for the hold so they would cross ship.
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Old Aug 28, 2019, 01:26 PM   #10
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Quote:
Originally Posted by KAC View Post
Didn’t need an RMA recently but last time they sent me a return label and a new CLC within a week. It was the 110i that died less than 7 days of install.
why didn't you just exchange it back at the store you got it from? lol
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Old Aug 30, 2019, 12:01 AM   #11
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Originally Posted by Evileh View Post
why didn't you just exchange it back at the store you got it from? lol
Newegg return was a pain in the ass and I told them that. Cost of me shipping CLC back to newegg was $150 on a $100 item.
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