Go Back   Rage3D » Rage3D Discussion Area » Graphics Technology Forums » AMD Radeon Software Discussion and Support
Rage3D Subscribe Register FAQ Members List Calendar Mark Forums Read

AMD Radeon Software Discussion and Support Discussion and Technical support forum for AMD's Radeon Software.

Reply
 
Thread Tools Display Modes
Old Apr 23, 2015, 06:25 PM   #1
Advertisement (Guests Only)

Login or Register to remove this ad
V1per
Radeon R200
 
Join Date: Aug 2013
Location: Canada Ontario, Canada
Posts: 82
V1per is still being judged by the masses


ATI Technologies Unable to install the Catalyst Software Suite

Hello

The problem I’m having is that I can’t update my GPU drivers using the AMD Catalyst Suite installer. Whenever I try I get a pop-up saying “unknown error: can’t create or access the folder C:Program files ATI Technologies”. So I hit cancel on that and go and create the folder myself which gets me through that error only to get another one saying “Failure to load detection driver” which forces me to end the installer through task manager. This is happening with any driver version I have tried.
I have never had any problems in the past updating the drivers in the normal fashion (uninstall with Catalyst install manager, rebooting into safe mode and running the latest version of Display Driver Uninstaller).
I’ve tried doing a clean boot install, but it still fails with the same two errors. Both my Sapphire Radeon HD 7850’s work fine so I don’t think I have a bad card.

I have managed to install the drivers manually through device manager and then running the installers from the C:AMD folder. That method was causing issues with Crossfire so I pulled one of the 7850’s and I’m currently running on one card for now.

The only thing I did before all this happened was install some Windows updates last week, for example; MS Office updates and dotNet4.5 which all failed and I had to do a clean boot and run Windows update for them to install correctly.

I did a virus scan with Nod32 and my system came up clean, also did a scan with Malwarebytes Anti Malware and Spybot, both came back clean.

At this point I have no idea what the problem could be. I will reinstall Windows if I have to, but I can’t until I get another hard drive at the end of the month as I have 600+ GB of games in my Steam folder and no way to back them up.

I was also wondering if someone could tell me the correct way to manually install the driver suit so that it works the same as it would if I installed it with the installer.

Thanks for your time

PS: My system specs are in my sig.

~EDIT~

Sorry guys I totally forgot to mention the two blue-screens that also occurred prior to the install errors (haven't been feeling too well this week).

I believe the blue-screen happened while updating to the 14.12 omega drivers

On Sun 4/19/2015 4:09:37 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041915-34008-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x38DD5)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0x0, 0xFFFFF8800AD39FD8, 0xFFFFF8800AD39830)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).

Sorry for any confusion.
__________________
ASUS ROG Crosshair VII Hero (Wi-Fi) X470
AMD Ryzen 7 2700X @ 4.3Ghz, 32GB G.Skill TridentZ RGB Series DDR4 @ 3200Mhz, Gigabyte Geforce GTX 1660 TI OC 6Gb GDDR6 @ 2025 / 6000MHz, Creative X-Fi Titanium Fatal1ty Champion, Intel 660p Series NVME 512Gb SSD, WD Blue 3D NAND 500GB PC SSD, DeepCool Castle 240RGB Liquid Cooler, EVGA SuperNova 220-G2-XR 80 Plus Gold 850 Watts, NZXT Sentry 3, Fan Controller, CM Storm Sniper Mid-Tower Case, Devastator II Gaming Keyboard and Mouse, Turtle Beach Ear Force Recon 50 Gaming Headset for PC, XboX One Wireless Controller, Windows 10 Pro v1809 64 bit

Last edited by V1per : Apr 24, 2015 at 05:28 PM. Reason: added info
V1per is offline   Reply With Quote
Old May 1, 2015, 02:28 PM   #2
V1per
Radeon R200
 
Join Date: Aug 2013
Location: Canada Ontario, Canada
Posts: 82
V1per is still being judged by the masses


Default

Re-installing Windows solved the problem.
__________________
ASUS ROG Crosshair VII Hero (Wi-Fi) X470
AMD Ryzen 7 2700X @ 4.3Ghz, 32GB G.Skill TridentZ RGB Series DDR4 @ 3200Mhz, Gigabyte Geforce GTX 1660 TI OC 6Gb GDDR6 @ 2025 / 6000MHz, Creative X-Fi Titanium Fatal1ty Champion, Intel 660p Series NVME 512Gb SSD, WD Blue 3D NAND 500GB PC SSD, DeepCool Castle 240RGB Liquid Cooler, EVGA SuperNova 220-G2-XR 80 Plus Gold 850 Watts, NZXT Sentry 3, Fan Controller, CM Storm Sniper Mid-Tower Case, Devastator II Gaming Keyboard and Mouse, Turtle Beach Ear Force Recon 50 Gaming Headset for PC, XboX One Wireless Controller, Windows 10 Pro v1809 64 bit
V1per is offline   Reply With Quote
Old May 4, 2015, 07:09 AM   #3
Voithi
Radeon R200
 
Join Date: Apr 2015
Posts: 56
Voithi is still being judged by the masses


Default

I hate reinstalling windows to get **** working. It's ridiculous.
Voithi is offline   Reply With Quote
Advertisement (Guests Only)
Login or Register to remove this ad
Old May 8, 2015, 06:34 AM   #4
Kombatant
K to the max!™
 
Join Date: Nov 2002
Location: Canada Scarborough
Posts: 17,217
Kombatant can recite pi backwardsKombatant can recite pi backwardsKombatant can recite pi backwardsKombatant can recite pi backwardsKombatant can recite pi backwardsKombatant can recite pi backwardsKombatant can recite pi backwards


Subscriber
Default

Moved to the Catalyst forum.

From what you're describing, it's almost as the installer is not running as administrator. Could this be it? Can you run it as an administrator?
__________________
There is no spoon...
Kombatant is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
AMD Catalyst™ HDMI Scaling Hotfix Software Suite Dwarden AMD Radeon Software Discussion and Support 1 Dec 15, 2014 03:37 PM
should i install ati catalyst suite? or just the drivers? jjyiz28 AMD Radeon Discussion and Support 2 May 28, 2014 11:05 PM
Do i install the software suite or just the driver tagman AMD Radeon Software Discussion and Support 3 Nov 18, 2006 03:48 AM
Unable to install anything > Catalyst 5.12 Nobby07 Radeon Technical Support 4 Apr 15, 2006 10:13 AM
CATALYST™ software suite 4.6 contains: REMOTE WONDER™ 2.4 <- where? Killua AIW / Multimedia Discussion and Technical Support 6 Jul 7, 2004 01:35 AM


All times are GMT -5. The time now is 11:59 PM.



Powered by vBulletin® Version 3.6.5
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
All trademarks used are properties of their respective owners. Copyright ©1998-2011 Rage3D.com
Links monetized by VigLink