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Old Apr 5, 2016, 11:34 PM   #1
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Dr. Zhivago
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Default Android Marshmallow has a GPS bug

So, the latest version of Android 6.0 "Marshmallow", has a really stupid bug. The bug is this specifically: If Power Saving mode is enabled and the GPS is in use by any program, if the screen turns off, the GPS signal is lost. If you disable Power Saving mode or keep the screen on, then the GPS works properly. It doesn't matter which App is in use. the problem is repeatable. There is an Issue Tracker on the Android Open Source Project website. Here it is: https://code.google.com/p/android/is...tail?id=190376

Marshmallow was pushed to my Galaxy S6 a few weeks ago by Sprint and the problem instantly reared its head. It's a brand new update for the S6. Through my own troubleshooting, I figured out what the problem was. I called Sprint support and Sprint said the software bug isn't their problem, even though they're the ones who pushed the update to my phone, which includes all kinds of software that isn't part of a vanilla Android install.

Samsung, who make the Galaxy S6, also said that since they don't make Android, it's not their problem, even though they have a customized version of Android which features their "TouchWiz" interface. I even sent my phone to a Samsung repair center, as recommended by Samsung Support. It came back with the exact same issue. They replaced the screen and charging port, but apparently did nothing concerning the problem it was sent in for to be repaired.

So, I'm left with a phone that is only 9 months old that has a genuine problem. Android 5.0.2 that the phone came with didn't suffer from this issue, nor did 5.1.1. Nor does any other version of Android I've used on any other phone. I should expect be able to use the phone as before, but nobody who makes it, sells it, or otherwise has anything to do with its existence wants to support it now.

No, I don't want to get an iPhone. I also don't want to keep paying on a now malfunctioning, expensive phone for which I still owe lots of money. So, we're switching to AT&T who is buying out our Sprint contract and giving us 3 new S7's. Sprint would rather see us leave than give me a working phone and keep me happy, and paying them monthly for the privilege.

So much for both customer support or service...
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Old Apr 6, 2016, 05:39 AM   #2
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Unlock firmware, root phone, Xposed installer.

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Old Apr 6, 2016, 09:01 AM   #3
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There isn't a working Marshmallow release for an S6. At least not one made for a daily driver. And, who knows what Lollipop will be like with Cyanogen Mod on an S6. I may be a nerd, but I don't root my phones. I like TouchWiz. I've never used a stock Android phone and I don't feel like moving to something different right now. I have really liked using my Samsung devices so far and have been incredibly frustrated with this experience.

The move to AT&T fixes the problem with the phone, and everyone in the house gets an upgrade to an S7, for free. Sprint wouldn't offer me anything for breaking my phone. It's Sprint's loss for being unhelpful dickbags.
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Old Apr 6, 2016, 10:56 AM   #4
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Seems like it's the OS's problem, not Sprint's. Is it your car maker's fault if you put diesel in it instead of gas? And even if Sprint is to blame, it's not like they have a bugfix team on standby just waiting to resolve your problem.

Cue incoming rage.
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Old Apr 6, 2016, 05:38 PM   #5
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I equate companies selling a phone with an OS that they didn't make to Dell selling PC's with Windows installed. Dell is required to support the OS, not Microsoft. Since Dell customizes it, they have to support it, as should the phone selling Cell Service Carriers or Cell Phone manufacturers. So, the techs at Samsung and Sprint should be extremely well-versed in how to troubleshoot Android.

With that said: Turns out it's not a bug, but a feature. I had to go through the process of going to AT&T and getting a new phone and then finding out the new S7 w/ Marshmallow had the same issue, then going back into the store to explain the problem to a sales person who happened to know what the issue was and how to fix it. I spent HOURS with techs from Sprint and Samsung, including upper level techs and NOBODY could figure out the problem.

It's a new power saving mode introduced in Marshmallow that tends to be a bit over-zealous. It's called "Doze" and it puts apps REALLY to sleep when the screen turns off. You can disable this feature on a per app or process basis in Settings\System\Battery\More\Optimize Battery Usage. In there you can disable the Doze feature on whatever app or service you want.

It may be a feature, but it's poorly implemented if out of the box your GPS stops working when the screen is off and Power Saving mode is turned on.
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Old Apr 6, 2016, 06:15 PM   #6
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Quote:
Originally Posted by Dr. Zhivago View Post
I equate companies selling a phone with an OS that they didn't make to Dell selling PC's with Windows installed. Dell is required to support the OS, not Microsoft. Since Dell customizes it, they have to support it, as should the phone selling Cell Service Carriers or Cell Phone manufacturers. So, the techs at Samsung and Sprint should be extremely well-versed in how to troubleshoot Android.

With that said: Turns out it's not a bug, but a feature. I had to go through the process of going to AT&T and getting a new phone and then finding out the new S7 w/ Marshmallow had the same issue, then going back into the store to explain the problem to a sales person who happened to know what the issue was and how to fix it. I spent HOURS with techs from Sprint and Samsung, including upper level techs and NOBODY could figure out the problem.

It's a new power saving mode introduced in Marshmallow that tends to be a bit over-zealous. It's called "Doze" and it puts apps REALLY to sleep when the screen turns off. You can disable this feature on a per app or process basis in Settings\System\Battery\More\Optimize Battery Usage. In there you can disable the Doze feature on whatever app or service you want.

It may be a feature, but it's poorly implemented if out of the box your GPS stops working when the screen is off and Power Saving mode is turned on.
Doze has been updated in N to avoid issues with some apps. The problem is primarily the poor implementation in some apps of the optimization. Google is now taking it out of the hands of those folks and implementing a new process that should be far easier to implement and manage by the OS.

Glad you got the problem resolved.
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Old Apr 6, 2016, 06:18 PM   #7
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Coo. Thanks for the info Sazar.

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Old Apr 6, 2016, 06:26 PM   #8
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Quote:
Originally Posted by Dr. Zhivago View Post
Coo. Thanks for the info Sazar.

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https://developer.android.com/previe...r-changes.html

For more specificity.
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Old Apr 6, 2016, 06:34 PM   #9
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Thanks again! I wonder when I'll see "N" for my S7...
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Old Apr 6, 2016, 08:24 PM   #10
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Quote:
Originally Posted by Dr. Zhivago View Post
I equate companies selling a phone with an OS that they didn't make to Dell selling PC's with Windows installed. Dell is required to support the OS, not Microsoft. Since Dell customizes it, they have to support it, as should the phone selling Cell Service Carriers or Cell Phone manufacturers. So, the techs at Samsung and Sprint should be extremely well-versed in how to troubleshoot Android.

With that said: Turns out it's not a bug, but a feature. I had to go through the process of going to AT&T and getting a new phone and then finding out the new S7 w/ Marshmallow had the same issue, then going back into the store to explain the problem to a sales person who happened to know what the issue was and how to fix it. I spent HOURS with techs from Sprint and Samsung, including upper level techs and NOBODY could figure out the problem.

It's a new power saving mode introduced in Marshmallow that tends to be a bit over-zealous. It's called "Doze" and it puts apps REALLY to sleep when the screen turns off. You can disable this feature on a per app or process basis in Settings\System\Battery\More\Optimize Battery Usage. In there you can disable the Doze feature on whatever app or service you want.

It may be a feature, but it's poorly implemented if out of the box your GPS stops working when the screen is off and Power Saving mode is turned on.

Sorrry!!! Just seen your post. I knew of this issue and have had it on my Note 5 since I put Marshmallow on it back in November.

A fix is in the works that will disable doze when an active route is being mapped. BUT, till then, disable the power saving feature for the GPS App you use in settings. (as he said)

Doze has its downsides. This is one of them. lol

(I am testing a fix on my Verizon Note 5 right now.. works fine as released by Google, expect the update in 30-60 days.)
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Old Apr 6, 2016, 08:59 PM   #11
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Thanks Flyordie!

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Old Apr 7, 2016, 07:26 PM   #12
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Just wanted to post one more update about this issue:

So, disabling battery optimization for Google Maps worked, but it didn't work for Strava. In troubleshooting the issue, I've disabled battery optimization for all kinds of services including Location Services, and Fused Location and the services related to the qualcom communication services, all to no avail. Strava still generates rides with a straight line from where I start to where I end up with ridiculous stats. My ride home from work today on my bike said I averaged 464.8 Miles Per Hour and drew a straight line across the countryside from my work to my house.

So, I don't know what else to do at this point, since it flat out does not work for Strava, except to disable Power Saving Mode when using it. It's really frustrating to have a BRAND NEW GALAXY S7 with this kind of issue out of the box.
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Old Apr 7, 2016, 07:31 PM   #13
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By the way, when going to Google for Customer Support for Android, and using the chooser to sort out what kind of Android device I have, when it gets to the point where I select Samsung, it sends me to the Samsung website. So, according to Google, Samsung is supposed to support Android on their devices, not Google.

So, I'm going to say I told you so that the Cell Phone manufacturers, other than Google, who put Android on their phones are responsible for supporting it.
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Old Apr 8, 2016, 02:22 PM   #14
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Originally Posted by Dr. Zhivago View Post
By the way, when going to Google for Customer Support for Android, and using the chooser to sort out what kind of Android device I have, when it gets to the point where I select Samsung, it sends me to the Samsung website. So, according to Google, Samsung is supposed to support Android on their devices, not Google.

So, I'm going to say I told you so that the Cell Phone manufacturers, other than Google, who put Android on their phones are responsible for supporting it.
Samsung does a lot to customize and "improve" the experience for its devices. Makes sense they would be on the hook to support said experience.
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Old Apr 8, 2016, 09:34 PM   #15
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Quote:
Originally Posted by Dr. Zhivago View Post
By the way, when going to Google for Customer Support for Android, and using the chooser to sort out what kind of Android device I have, when it gets to the point where I select Samsung, it sends me to the Samsung website. So, according to Google, Samsung is supposed to support Android on their devices, not Google.

So, I'm going to say I told you so that the Cell Phone manufacturers, other than Google, who put Android on their phones are responsible for supporting it.

Well, the bugs and security side of things on the OS side Google took over. Bugs with things like TouchWiz and such are Samsungs job.
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