ISP issue or In House?

kingofslackerz · Nov 1, 2009, 08:14 PM

Pings but no HTTP. Details..

About 4 days ago internet has been up and down, mostly down. (I'm tethering just to post). Web pages timout, usually after a long long time. The HTTP address is looked up, but no connection or transferring of data occurs. During this time, it has been up and down, but sometimes things like torrents and downloads from Xbox seem to work, I don't know if it's coincidence or not.

Odd thing is I can ping just about anything, traceroutes go through no problems. I can ping DNS servers, tried swapping from auto to Level 3, to OpenDNS, no change.

We also had a network printer installed about the same time, my Dad thought it was conflicting with the network. Supposedly, the network would go down once the printer was connected. So I bypassed the router and went strait to two different pc's and saw no change.

I sent an email to the ISP, they are small and local and suck at customer service. It takes multiple days to even get an email or phone call returned.

What do you guys think, and is their any significant testing I can do to be 100% it's not an in house issue?

caveman-jim · Nov 1, 2009, 08:27 PM

What ever cables you can swap out, do so. If you have a cable modem check the co-ax connection is secure and the connector is firmly on the cable. Check the modem isn't getting too hot, or the power adapter isn't getting hot.

Pr3tty F1y · Nov 1, 2009, 08:33 PM

My first suggestion would be to unplug cable modem/router and uncable them (including the coax cable). Then re-hook everything back up.

If no dice, I'd vote on modem going bad. That's what happened to my older Motorola SB 3100. I could pull down my up to my bandwidth cap on FTP/NNTP but HTTP was very spotty (some sites just wouldn't load while others would, although I could still ping). New modem (SB 5100) fixed everything immediately.

kingofslackerz · Nov 2, 2009, 01:27 PM

Quote:

Originally Posted by Pr3tty F1y

My first suggestion would be to unplug cable modem/router and uncable them (including the coax cable). Then re-hook everything back up.

If no dice, I'd vote on modem going bad. That's what happened to my older Motorola SB 3100. I could pull down my up to my bandwidth cap on FTP/NNTP but HTTP was very spotty (some sites just wouldn't load while others would, although I could still ping). New modem (SB 5100) fixed everything immediately.

now that u mention it, i remember having problems with common sites randomly, google, facebook wouldnt load while rage was always fine.

The isp is a local hot spot, the modem is an antenna mounted on the side of the house. I've cycled and left it powered down for a long period of time. used two differet cables from the modem to the pc and router. Its either the modem/antenna or a dns/server issue on their side.

Ill have them come out and check it, thx for the replies guys.

edit:

Apparently the tech said we had a bunch of apps? i think he meant ports open blocking us out. He claimed it was some sort of hacker loop, and the main app is called monkey something. I didnt get to talk to him, so who knows wtf he is talking about.

I had receantly opened ports for borderlands, guess ill close em and check logs to see wtf is going on.

Edit 2:

The guy is baffled, he was monitoring our access while we were browsing, he could see what we were doing, but their was a lot more going on that wasn't us. He'd try tracing the IP's most of them would be blocked, one went to Kansas.

I went through the logs, all IP addresses are ours, but I'm going to go through them again. One thing on their that was odd was a DoS Attack: Smurf (Denial of Service) no idea what it is, it's from some random IP, and one is from our modem. Log is only from last reboot though,

logs

kingofslackerz · Nov 4, 2009, 08:11 PM

was the ISP.

glad I did all that testing lol

VW_Factor · Nov 4, 2009, 08:31 PM

Quote:

Originally Posted by kingofslackerz

was the ISP.

glad I did all that testing lol

Its not often problems like that are "in house". Their responsibility runs up toe their equipment.

kingofslackerz · Nov 4, 2009, 10:15 PM

Quote:

Originally Posted by VW_Factor

Its not often problems like that are "in house". Their responsibility runs up toe their equipment.

I agree, but the guy knew about an internal problem when I called him back a 2 days later, woulda been nice for a phone call so I could stop testing and ****e

Nov 1, 2009, 08:14 PM	#1	Advertisement (Guests Only) Login or Register to remove this ad
kingofslackerz ^^ Oshie FanBoy Join Date: Aug 2004 Location: St. Louis, Mo Posts: 1,745	ISP issue or In House? Pings but no HTTP. Details.. About 4 days ago internet has been up and down, mostly down. (I'm tethering just to post). Web pages timout, usually after a long long time. The HTTP address is looked up, but no connection or transferring of data occurs. During this time, it has been up and down, but sometimes things like torrents and downloads from Xbox seem to work, I don't know if it's coincidence or not. Odd thing is I can ping just about anything, traceroutes go through no problems. I can ping DNS servers, tried swapping from auto to Level 3, to OpenDNS, no change. We also had a network printer installed about the same time, my Dad thought it was conflicting with the network. Supposedly, the network would go down once the printer was connected. So I bypassed the router and went strait to two different pc's and saw no change. I sent an email to the ISP, they are small and local and suck at customer service. It takes multiple days to even get an email or phone call returned. What do you guys think, and is their any significant testing I can do to be 100% it's not an in house issue? __________________

kingofslackerz's System Specs
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Nov 1, 2009, 08:33 PM	#3
Pr3tty F1y Rage3D Veteran Join Date: Mar 2003 Location: fhqwhgads Posts: 5,543	My first suggestion would be to unplug cable modem/router and uncable them (including the coax cable). Then re-hook everything back up. If no dice, I'd vote on modem going bad. That's what happened to my older Motorola SB 3100. I could pull down my up to my bandwidth cap on FTP/NNTP but HTTP was very spotty (some sites just wouldn't load while others would, although I could still ping). New modem (SB 5100) fixed everything immediately. __________________

Pr3tty F1y's System Specs
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Nov 4, 2009, 08:11 PM	#5
kingofslackerz ^^ Oshie FanBoy Join Date: Aug 2004 Location: St. Louis, Mo Posts: 1,745	was the ISP. glad I did all that testing lol __________________

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